All sales are final. Santapan RTE does not offer refunds, exchanges, or cancellations once a purchase has been completed.

Exception: If the goods are found to be damaged upon opening the package or parcel, please contact us within 5 days of receiving your order. To initiate a claim, please provide:

• An unboxing video clearly showing the damage
• Your Order ID

Send this information to santapankembarakitchen@gmail.com for review.

Santapan RTE reserves the right to determine the appropriate resolution, which may include a replacement or partial refund.